{"id":25692,"date":"2018-07-03T13:37:58","date_gmt":"2018-07-03T17:37:58","guid":{"rendered":"http:\/\/cfi-blog.org\/?p=25692"},"modified":"2020-06-17T08:38:15","modified_gmt":"2020-06-17T12:38:15","slug":"cfi-fellows-program-now-accepting-proposals-2","status":"publish","type":"post","link":"https:\/\/content.centerforfinancialinclusion.org\/cfi-fellows-program-now-accepting-proposals-2\/","title":{"rendered":"CFI Fellows Program Now Accepting Proposals"},"content":{"rendered":"
It\u2019s the most wonderful time of the year! We are thrilled to announce that we are now accepting proposals<\/a> for the 2018 cohort of CFI Fellows.<\/p>\n Building upon the impact of the CFI Fellows Program<\/a> over the past three years, we\u2019re looking for proposals from researchers and practitioners with demonstrated experience executing high-quality research projects from start to finish. Successful proposals will articulate a thoughtful and feasible response to one of the questions in our research agenda.<\/p>\n This year\u2019s research agenda reflects an exhaustive consultative process, and thanks to your help<\/a>, we\u2019ll be selecting proposals that best address one of the following topics:<\/p>\n Financial institutions of all sizes are finding that partnerships with fin<\/a>techs<\/a> can help them reach underserved customer segments, and increasingly, these partnerships use APIs to create the necessary connections that enable data sharing between fintechs and financial institutions. However, it may be especially challenging for smaller financial institutions to benefit from such connections. How do recent efforts to create more accessible APIs function? Which models are working well? Research should include a comparison between mass APIs, API marketplaces, open APIs, bespoke APIs, and custom partnerships, recognizing that there are opportunities and challenges associated with each.<\/p>\n We\u2019ve seen that e-invoicing is being mandated by governments across Latin America and in selected other countries as a tax compliance initiative (KPMG, 2017<\/a>) and we expect that this practice may have spillover effects for financial inclusion. Through the collection and analysis of rich transaction data from micro, small and medium enterprises (MSMEs) that electronic invoicing provides, lenders are finding new ways of assessing this customer segment. This research will identify which providers are leveraging this data to improve their lending operations for MSMEs and through what means.<\/p>\n Financial health is an increasingly important concept in the financial inclusion ecosystem, but we find that one often overlooked set of actors is employers. Employers have an important stake in the financial health of their employees, as financial challenges can create stress, absenteeism and other problems. This fellowship will explore the research on financial stress and employment to better articulate why employers in emerging markets should care about financial health, the interest of employers in active involvement, examples of good practice and\/or tools or resources that employers need to get involved.<\/p>\n This fellowship will review the current status of health finance initiatives in the developing world or in a region or set of countries. It will identify and analyze the key challenges that existing programs encounter, with reference to the most successful models.<\/p>\n If you are passionate about financial inclusion, can craft a high-quality research plan that demonstrates a thoughtful approach, and have relevant experience in producing impactful analytic work, we want you to submit a proposal or share this opportunity with a colleague.<\/p>\n For more information (or inspiration), visit our website<\/a>, view the full request for proposals<\/a>, or email Tess Johnson<\/a>. We can\u2019t wait to see how you tackle these questions!<\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" It\u2019s the most wonderful time of the year! We are thrilled to announce that we are now accepting proposals for the 2018 cohort of CFI Fellows. Building upon the impact of the CFI Fellows Program over the past three years, we\u2019re looking for proposals from researchers and practitioners with demonstrated experience executing high-quality research projects […]<\/p>\n","protected":false},"author":4,"featured_media":25693,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"regions":[],"series":[],"types":[3123],"client":[],"topics":[3251,53,3327],"personas":[],"institutional_partnerships":[3275],"clients":[],"program_teams":[],"acf":{"types":{"term_id":3123,"name":"Blog Post","slug":"blog-post","term_group":0,"term_taxonomy_id":3123,"taxonomy":"types","description":"","parent":0,"count":2202,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"Our research agenda is out! How would you tackle these big, unanswered questions in financial inclusion?"},"post_default":{"description":""}},"meta_cta":{"download":true,"cta_button_text":"Download","cta_media":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2018\/09\/CFI_Fellows_2018_RFP_2018-05-07.pdf","cta_url":"","additional_links":false},"authors":[{"ID":26368,"post_author":"1","post_date":"2018-08-20 13:50:32","post_date_gmt":"2018-08-20 13:50:32","post_content":"","post_title":"Tess Johnson","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"tess-johnson","to_ping":"","pinged":"","post_modified":"2021-03-31 16:07:45","post_modified_gmt":"2021-03-31 20:07:45","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/tess-johnson\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2018\/08\/Tess-Johnson-Bio.jpg","acf":{"body":" Tess worked to advance CFI\u2019s research agenda on topics ranging from financial health and financial capability to alternative data and emergency cash transfer program design.<\/p>\n Tess joined CFI in September 2016, initially supporting project management of the CFI Research Fellows Program, the HBS-Accion Program on Strategic Leadership in Inclusive Finance<\/a>, and other research, including the Mainstreaming Financial Inclusion: Best Practices initiative. She oversaw project management of the MSME financial health workstream in Indonesia and India as part of CFI\u2019s partnership with Accion.<\/p>\n Tess holds a master\u2019s degree in international relations and international economics from the School of Advanced International Studies (SAIS) at Johns Hopkins University, and a bachelor\u2019s degree in political science and human rights from the University of Connecticut.<\/p>\n","title":"Former Research Associate","position":"staff","social_media_links":{"email":"tjohnson@accion.org","linkedin":"","twitter":""},"header":{"header_type":"people_aligned","people_aligned":{"description":""}},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":false,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":false,"description":""},"is_author":true,"person_name":{"first_name":"Tess","last_name":"Johnson"}},"url":"tess-johnson"}],"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":false,"description":""},"related_content":{"cards":[{"ID":46595,"post_author":"87","post_date":"2024-02-21 18:35:21","post_date_gmt":"2024-02-21 22:35:21","post_content":" Artificial intelligence (AI) enables innovations in digital finance that can boost efficiency, cut costs, and expand consumer reach. AI provides scalable ways to determine the creditworthiness of individuals and businesses that historically lacked identification, collateral, and credit history. And by automating processes, AI can enable higher volumes of low-value transactions that make harder-to-reach segments more viable customers. However, while AI presents tremendous opportunities, deploying AI also comes with significant risks \u2013 one being inequitable outcomes for marginalized consumers, especially women. When applied at scale, the harms caused by AI counter the financial inclusion goals of many impact investors and their portfolio companies. While impact investors are well positioned to take a proactive role in supporting companies in building and deploying equitable AI systems in inclusive finance services, they often do not have the tools required to assess and evaluate the fairness of algorithms. Recognizing this gap, the Center for Financial Inclusion (CFI) developed a practical guide for impact investors to help them identify harmful AI gender bias.<\/p>\r\n The Investing in Equitable AI for Inclusive Finance: A Risk Management Guide for Impact Investors<\/em> gives an overview of the use cases of AI in inclusive finance and some of the drivers of harmful AI bias towards women. It also presents a snapshot of the state of practice in bias identification and mitigation and then provides a user-friendly checklist with an actionable set of questions to help impact investors understand the use of AI among their investee companies.<\/p>\r\n The accompanying brief, Prompts for Equitable Artificial Intelligence in Inclusive Finance: Strengthening the Industry<\/em> Conversation,<\/em> presents some of the key challenges with building accountability and transparency for AI in inclusive finance and discusses how CFI\u2019s new guide can help raise awareness around the risks and costs of gender bias in AI. The brief also offers opportunities to strengthen the industry conversation on equitable AI, including advancing research, supporting consumer advocacy and journalism, and operationalizing data rights for consumers.<\/p>\r\n This work is the result of USAID\u2019s Equitable AI Challenge<\/a>. Implemented by DAI\u2019s Digital Frontiers, the challenge aimed to identify innovative approaches to address artificial intelligence inequitable outcomes. The Equitable AI Challenge asked for proposals that critically consider holistic and creative approaches to identify and address gender biases in AI systems within global development contexts. This work is the result of CFI\u2019s winning proposal. Special thanks to USAID for translating the guide into Spanish.<\/em><\/p>","post_title":"Equitable AI for Inclusive Finance","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"equitable-ai-for-inclusive-finance","to_ping":"","pinged":"","post_modified":"2024-01-24 11:10:39","post_modified_gmt":"2024-01-24 15:10:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46307","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/08\/Equitable-AI-web-image-1.png","acf":{"types":{"term_id":27,"name":"Toolkits and Guides","slug":"toolkits-guides","term_group":0,"term_taxonomy_id":27,"taxonomy":"types","description":"","parent":0,"count":5,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"This guide and accompanying brief consider how to consider gender-inequity issues from the outset when designing algorithms for inclusive finance."},"post_default":{"description":""}},"authors":[{"ID":26330,"post_author":"1","post_date":"2018-08-20 13:50:31","post_date_gmt":"2018-08-20 13:50:31","post_content":"","post_title":"Alexandra (Alex) Rizzi","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"alexandra-alex-rizzi","to_ping":"","pinged":"","post_modified":"2023-05-08 10:13:32","post_modified_gmt":"2023-05-08 14:13:32","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/alexandra-rizzi\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":43949,"post_author":"87","post_date":"2022-02-01 14:13:01","post_date_gmt":"2022-02-01 18:13:01","post_content":"","post_title":"Lucciana Alvarez Ruiz","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"lucciana-alvarez-ruiz","to_ping":"","pinged":"","post_modified":"2022-03-29 14:58:44","post_modified_gmt":"2022-03-29 18:58:44","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=43949","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":true,"cta_button_text":"DOWNLOAD GUIDE","cta_media":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/08\/Equitable-AI-Guide.pdf","cta_url":"","additional_links":[{"link_text":"DOWNLOAD GUIDE (SPANISH)","link":"","link_media":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/08\/Esp-Eq-AI-Toolkit.pdf"},{"link_text":"DOWNLOAD BRIEF","link":"","link_media":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/08\/EqAI-Brief.pdf"}]},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":false,"description":""}},"url":"equitable-ai-for-inclusive-finance"}]}},"featured_image_url":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2018\/07\/copy-of-personal-finance-lista-crecc81ditos-fundak-accion-2.jpg","featured_image_caption":"Image credit: Accion","parent_slug":false,"parent_name":false,"taxonomy_terms":{"post_format":{"name":"post_format","label":"Formats","labels":{"name":"Formats","singular_name":"Format","search_items":"Search Tags","popular_items":"Popular Tags","all_items":"Formats","parent_item":null,"parent_item_colon":null,"name_field_description":"The name is how it appears on your site.","slug_field_description":"The “slug” is the URL-friendly version of the name. 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She oversaw project management of the MSME financial health workstream in Indonesia and India as part of CFI\u2019s partnership with Accion.<\/p>\n\n
\n
\n
\n
Within inclusive financial services, data collection and processing occur under the radar of most consumers, and research suggests that achieving truly informed consent <\/span>is often untenable<\/span>. <\/span><\/blockquote>\r\nWe know that for the 1.4 billion people currently outside the formal financial system, <\/span>lack of trust<\/span><\/a> is a major reason why unbanked adults do not use formal financial services. As part of CFI\u2019s <\/span>workstream on responsible data practices<\/span><\/a>,<\/span> we are tackling a particularly thorny area in building trust with consumers: privacy. Within inclusive financial services, data collection and processing occur under the radar of most consumers, and research suggests that achieving truly informed consent <\/span>is often untenable<\/span><\/a>. Unfortunately, privacy-related harms have become all-too-common, with examples of mishandled data and outright sexual harassment, including <\/span>fake graphics used to intimidate female digital borrowers <\/span><\/a>. These types of incidents only further deplete trust in digital finance.\u00a0<\/span>\u00a0<\/span>\r\n\r\nAt CFI, we are focusing on a \u201cby-design\u201d philosophy across our thematic areas of research. Privacy by Design (PbD) specifically aims to enhance how privacy is integrated into systems and provides an alternative to the prevalent compliance-centric approaches to managing privacy issues. By emphasizing privacy in the initial design of digital products, privacy is transformed into a core aspect of a system rather than serving as a checkbox for regulatory compliance, as it is often the case with legislation such as the European Union\u2019s General Data Protection Regulation (GDPR).\u00a0<\/span>\u00a0<\/span>\r\n\r\nCFI conducted <\/span>a literature review in 2022<\/span><\/a> that found support for Privacy by Design across disciplines including computer science, engineering, UX\/UI and academia but resulted in few concrete and successful case studies. To date, PbD has occupied a liminal space \u2014 where theoretical and conceptual support is strong, but there are limited examples of how private sector companies have practically put PbD into practice. And there are not yet any examples of PbD being used in the inclusive finance sector.\u00a0<\/span>\u00a0<\/span>\r\n\r\nLeveraging by-design thinking, we created the <\/span>Privacy as Product Playbook<\/span><\/a>, a first-of-its-kind knowledge product for the inclusive finance sector that outlines how to integrate responsible data practices and privacy into the design of digital financial products geared for low-income users. The principle is simple: when privacy needs are considered from the beginning of the design process, there are positive benefits for both the business and the consumer \u2014 it can streamline design processes and eliminate costs of retooling, and it takes consumer needs and protection into account while ultimately builds consumer loyalty. However, in practice, implementing a PbD approach can take time and effort and requires the support of both product managers and leadership teams. <\/span>\u00a0<\/span>\r\n\r\n\r\n\r\nOur hope is that the Privacy as Product Playbook will spur inclusive finance product designers and leaders to adopt PbD thinking in their work. The playbook offers a clear guide for product management teams at digital finance companies. As mentioned earlier, a new generation of technologists is crafting the customer experience \u2014 for better or worse \u2014 and product managers have pivotal influence on these technologists. Product managers must strike a balance between creating value for both consumers and the business, which entails not only meeting users' needs but also ensuring a viable path to commercialization.\u00a0<\/span>\u00a0<\/span>\r\n\r\nTo make the introduction of PbD as approachable as possible, the playbook includes a step-by-step guide on how to include PbD throughout the product development\u202flifecycle, interactive worksheets for teams to implement PbD in their work, practical tips on championing PbD within a company, and common\u202f<\/span>privacy traps<\/span> to avoid. <\/span>It emphasizes the importance of crafting a responsible data strategy specifically for the development of new digital financial products and of prioritizing the privacy needs of end users in every important decision. <\/span>The playbook aims to show that privacy can provide crucial benefits to companies and should be seen as a value-add rather than as a compliance cost.\u00a0<\/span>\u00a0<\/span>\r\n\r\nThis playbook represents what we believe is an important thread for the future of responsible finance, where in the throes of digitalization, good practices increasingly hinge on good design. Beyond the PbD playbook, our consumer protection workstream <\/span>has explored deceptive design tactics<\/span><\/a> that impair consumer autonomy. We are currently conducting an experiment on the impacts of positive friction in digital lending, which involves introducing friction thoughtfully at key decision points in the loan application process to enable suitable and intentional loan selection and usage by consumers.\u00a0<\/span>\u00a0<\/span>\r\n\r\nSo this year, as we celebrate Data Privacy Day, we encourage the inclusive finance community to embrace the importance of responsible design and how it can lead to significant improvements in consumer trust in digital financial services.\u00a0<\/span>\u00a0<\/span>\r\n\r\nThe PbD <\/span>playbook and accompanying brief<\/span><\/a> were a result of CFI\u2019s partnership with PayPal\u2019s Global Privacy Team.<\/span>","post_title":"Privacy by Design for Inclusive Finance: Moving from Liminal Space to Concrete Practice","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"privacy-by-design-for-inclusive-finance-moving-from-liminal-space-to-concrete-practice","to_ping":"","pinged":"","post_modified":"2024-01-30 15:31:20","post_modified_gmt":"2024-01-30 19:31:20","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46574","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/01\/iStock-1324502163.jpg","acf":{"types":{"term_id":3123,"name":"Blog Post","slug":"blog-post","term_group":0,"term_taxonomy_id":3123,"taxonomy":"types","description":"","parent":0,"count":2202,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"This Data Privacy Day, CFI promotes responsible data practices and privacy through the Privacy as Product Playbook, emphasizing the importance of embedding data privacy at the beginning of the design process to better protect consumers."},"post_default":{"description":""}},"authors":[{"ID":26330,"post_author":"1","post_date":"2018-08-20 13:50:31","post_date_gmt":"2018-08-20 13:50:31","post_content":"","post_title":"Alexandra (Alex) Rizzi","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"alexandra-alex-rizzi","to_ping":"","pinged":"","post_modified":"2023-05-08 10:13:32","post_modified_gmt":"2023-05-08 14:13:32","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/alexandra-rizzi\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":false,"cta_button_text":"","cta_media":false,"cta_url":"","additional_links":false},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/01\/PbD_Jan-30.png","description":""}},"url":"privacy-by-design-for-inclusive-finance-moving-from-liminal-space-to-concrete-practice"},{"ID":46548,"post_author":"87","post_date":"2024-01-11 13:10:32","post_date_gmt":"2024-01-11 17:10:32","post_content":"Once relegated to the realms of IT departments, cybersecurity is increasingly becoming an integral <\/span>component of responsible finance<\/span><\/a>. This transformation marks a shift in the inclusive finance sector, recognizing that cybersecurity is no longer just about technology, but a critical pillar of consumer trust and a key enabler of safe, equitable financial inclusion for consumers and small businesses.<\/span>\r\n
While the digitalization of finance expands access and opportunities, it also exposes people to heightened financial risks, including fraud and predatory practices.<\/span><\/blockquote>\r\nIn large part due to the widespread adoption of digital financial services, the <\/span>Global Findex 2021<\/span><\/a> highlighted a significant milestone: 76 percent of the global population now has an account at a financial institution. While the digitalization of finance expands access and opportunities, it also exposes people to heightened financial risks, including fraud and predatory practices. <\/span>Research<\/span><\/a> shows an escalation in consumer protection risks accompanying the rise in digitalization, including cyber threats. It is crucial for businesses and policymakers committed to inclusive finance to acknowledge the immediate need for robust cybersecurity measures.<\/span>\r\n\r\nCFI\u2019s approach to consumer protection focuses on reducing consumer vulnerabilities, whenever they arise. These vulnerabilities can be classified using a <\/span>vulnerability framework<\/span><\/a>, and help identify who is least equipped to deal with the shock. Cyber threats, due to their nascent and dynamic nature, can create a complex intersection of vulnerabilities, affecting those who are most at risk. In this context, cybersecurity measures implemented by institutions and raising awareness among users are both equally important steps to safeguard individuals and institutions and prevent systemic risks.<\/span>\r\n
Risks of <\/span>Cyber Threat<\/span>s in Inclusive Finance<\/span><\/span><\/h1>\r\nThe landscape of cyber threats has grown substantially more complex. We\u2019re now facing a wide array of dangers, including <\/span>ransomware<\/span><\/a>, <\/span>phishing<\/span><\/a> and its derivatives like <\/span>Smishing<\/span><\/a>, <\/span>vishing<\/span><\/a>, and <\/span>Qshing<\/span><\/a>, <\/span>Distributed Denial of Service (DdoS)<\/span><\/a> attacks, and supply chain infiltrations. These threats expose critical vulnerabilities that can disrupt operations, undermine the integrity of financial institutions, compromise sensitive data, and significantly erode consumer trust. Such risks not only threaten security but also contribute to driving consumers away from the digital economy.<\/span>\r\n\r\nThe increasing prevalence and sophistication of cyber threats are highlighted by a series of high-profile incidents across the globe. <\/span>In 2016,<\/span> in an <\/span>attack on the Central Bank of Bangladesh<\/span><\/a>, cyber-threat actors attempted to steal nearly $1 billion from a Federal Reserve Bank of New York account that belonged to the Bangladeshi central bank; however, the attack was thwarted and losses were largely minimized. Years later, in August 2023, <\/span>the Central Bank of Bangladesh received threats<\/span><\/a> that caused them to halt several internal online services to prevent another potential cyberattack. A DDoS attack targeting a Ukrainian investment company<\/a> led to severe disruptions in website connectivity, and the cyber incidents plaguing Uganda's largest mobile money networks, MTN and Airtel, resulted in a crippling four-day halt in service transactions.<\/span>\r\n
Cyber threats expose critical vulnerabilities that can disrupt operations, undermine the integrity of financial institutions, compromise sensitive data, and significantly erode consumer trust.<\/span><\/blockquote>\r\nIn addition to high-profile cases, many cyber threats targeting fintechs and small financial institutions go unnoticed in the media, but their impact is significant. <\/span>For instance, in Africa, the financial sector is increasingly recognizing cybercrime as a <\/span>major risk<\/span><\/a>. In a notable case, the Bluebottle cybercrime group's targeted attacks against financial institutions in <\/span>Francophone African countries<\/span><\/a> have caused financial losses totaling millions over four years, using methods that are accessible and less sophisticated. In Latin America, the situation is equally concerning. The region saw an estimated 137 billion <\/span>cyber attack attempts<\/span><\/a> in just the first half of 2022, with ransomware being a prevalent threat. SMEs often lack comprehensive security measures and have become prime targets as they digitalize.<\/span>\r\n\r\nThe diversity of cybersecurity incidents and their associated risks\u2013 including fraud, data misuse, transparency deficits, and a lack of resilience mechanisms \u2013 have a direct, negative impact on inclusive finance efforts, affecting both financial institutions and consumers. Findings from the <\/span>Global COVID-19 FinTech Market Rapid Assessment Study<\/span><\/a> indicate a rapid escalation in the perception of cyber risks across surveyed financial products which erodes trust, an already <\/span>scarce feature of financial services<\/span><\/a>. Data breaches are taking <\/span>longer to identify and contain<\/span><\/a>, and are only likely to increase with <\/span>AI-powered attacks<\/span><\/a>. Furthermore, low digital literacy among users leads malicious actors to take advantage of consumers. <\/span>Rural DFS users<\/span><\/a> have been systematically targeted through deceptive calls and messages, coercing fund transfers for false overpayments. <\/span>In Kenya, the rise of mobile banking has significantly increased the number of <\/span>fraudulent<\/span><\/a> actors and cyber criminals since 2016.<\/span>\r\n\r\nThese increased attacks on lower socioeconomic groups living in rural areas are largely due to two factors:<\/span>\r\n
\r\n \t
The lack of affordable, secure hardware and software places lower socioeconomic groups at heightened risk; and<\/span><\/h4>\r\n<\/li>\r\n \t
Cybercriminals have capitalized on the confusion that often surrounds regulations related to cybersecurity specifically and digital services more broadly.<\/span><\/h4>\r\n<\/li>\r\n<\/ol>\r\nThis second issue is exemplified by incidents in <\/span>Ghana<\/span><\/a> where public unawareness of tax collection mechanisms facilitated fraudulent account information collection. These cyberattacks, beyond the immediate financial repercussions, erode trust in financial institutions and the expanding digital economy. Moreover, attacks targeting vulnerable communities ripple through the interconnected financial system, posing a systemic risk.<\/span>\r\n
What Is Needed to Fight Cyber Threats in DFS<\/span><\/span><\/h1>\r\nThe evolving DFS landscape calls for a proactive and multi-faceted approach to strengthen cybersecurity and protect users from evolving cyber threats. To date, several initiatives and strategies have emerged to address these challenges. In Africa, <\/span>USAID<\/span><\/a> and the Federal Trade Commission are collaborating to bolster an enabling environment for consumer protection in the African digital economy. Though its primary focus lies beyond cybersecurity, the effort aims to reinforce regulations and capacity building for authorities. Additionally, CGAP launched the <\/span>DFS Consumer Protection Laboratory<\/span><\/a> which works on cooperative approaches to combat DFS fraud and champion a more consumer-centric approach.<\/span>\u00a0<\/span>\r\n
Consumer protection by design involves thinking of consumer protection at the time of designing products and services, and not as an afterthought.<\/span><\/blockquote>\r\nHowever, more work is needed to safeguard people from cyber harms that risk excluding them from the benefits of the digital economy. Adopting a human-centric approach to cybersecurity could help address the issues of the most vulnerable. Consumer protection by design, an approach championed by CFI, akin to <\/span>privacy by design<\/span><\/a> and <\/span>secure by design<\/span><\/a>, involves thinking of consumer protection at the time of designing products and services, and not as an afterthought. This means taking proactive measures to safeguard users\u2019 financial well-being in an increasingly digitalized financial landscape, and collaborating with multiple stakeholders- regulators, product and service designers and funders to develop protection-by-design principles that can be integrated into the design of financial systems.<\/span>\r\n\r\nOne example of this type of collaboration is the <\/span>CyberPeace Builder\u2019s Program<\/span><\/a> which fosters cooperation and addresses cybersecurity issues in digital finance. This collaborative approach, underscored by the involvement of NGOs like <\/span>Bridges to Development<\/span><\/a> which aligns charitable investments with cybersecurity goals, signifies a collective stride toward bolstering cyber resilience and fostering a secure digital financial landscape for all users.<\/span>\r\n
Conclusion<\/span><\/span><\/h1>\r\nHuman-centric approaches have long been touted as a path to build greater customer centricity when designing financial services. However, their use in the field of cybersecurity is relatively nascent. The increasing complexity of digital financial services and the pace driving inclusion demands a collaborative, human-centered approach to address growing risks. We need collective action to address the risks that will emerge as we traverse this digital frontier \u2013 the responsibility lies on all of us to ensure the outcomes of responsible digital finance.<\/span>","post_title":"Cybersecurity: A Crucial Ingredient for Responsible Finance and Consumer Protection","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"cybersecurity-a-crucial-ingredient-for-responsible-finance-and-consumer-protection","to_ping":"","pinged":"","post_modified":"2024-01-30 11:09:57","post_modified_gmt":"2024-01-30 15:09:57","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46548","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/01\/iStock-1422766384.jpg","acf":{"types":{"term_id":3123,"name":"Blog Post","slug":"blog-post","term_group":0,"term_taxonomy_id":3123,"taxonomy":"types","description":"","parent":0,"count":2202,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"Cybersecurity has become a critical pillar of consumer trust and a key enabler of equitable financial inclusion. In collaboration with CyberPeace Institute, we explore the risks of cyber threats in inclusive finance and what is needed to responsibly address them."},"post_default":{"description":""}},"authors":[{"ID":46549,"post_author":"87","post_date":"2024-01-10 16:15:30","post_date_gmt":"2024-01-10 20:15:30","post_content":"","post_title":"Francesca Bosco","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"francesca-bosco","to_ping":"","pinged":"","post_modified":"2024-01-10 16:15:30","post_modified_gmt":"2024-01-10 20:15:30","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=46549","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":44414,"post_author":"87","post_date":"2022-05-02 10:12:27","post_date_gmt":"2022-05-02 14:12:27","post_content":"","post_title":"Edoardo Totolo","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"edoardo-totolo","to_ping":"","pinged":"","post_modified":"2022-05-02 15:40:32","post_modified_gmt":"2022-05-02 19:40:32","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=44414","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":false,"cta_button_text":"","cta_media":false,"cta_url":"","additional_links":false},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/01\/Cybersecurity-Preview.png","description":""}},"url":"cybersecurity-a-crucial-ingredient-for-responsible-finance-and-consumer-protection"},{"ID":46537,"post_author":"87","post_date":"2023-12-19 12:30:54","post_date_gmt":"2023-12-19 16:30:54","post_content":"As the inclusive finance sector evolves with a heightened focus on technology and climate, so too do the concepts and ideas that most captivate our attention. Over the course of 2023, emerging terms such as digital public infrastructure (DPI), green inclusive finance, and generative AI, all unknown to the sector just a couple of years ago, have swiftly moved to the forefront of the most crucial discussions in inclusive finance today.\r\n\r\nYet, as some topics rise to prominence, others, although equally important, are often pushed to the sidelines. Unfortunately, gender often falls victim first; as Melinda French Gates points out<\/a>, \u201cWhen the global agenda gets crowded, gender equality is one of the first items to fall off.\u201d <\/em>A distressing picture painted by the UN Women's recent report reveals<\/a> that more than 340 million women and girls could be living in extreme poverty by 2030.\r\n\r\nAnd then there are agendas that have always been right in front of our eyes, but that somehow never seem to get enough attention. The concept of \"stability entrepreneurs,\" as revealed in the Small Firm Diaries<\/a>, has long been part of our collective knowledge, but is often overshadowed by the thrilling pursuit of tech disruptions and unicorns. Focusing on \"stability entrepreneurs\" could reignite the important, but recently overlooked, conversation on resilience in micro and small enterprises<\/a>.\r\n\r\nIt is critical that those of us in the development sector balance our chase for groundbreaking advancements with the essential needs and realities of the millions of people whom we aim to serve. We must remember not to allow the pursuit of market-centric glory to sidetrack our real focus:\r\n
Are we truly leveraging finance to fight global poverty, or just repackaging old business models in new, more appealing wrappers?<\/strong><\/h4>\r\nThis reflection is essential as we introduce and prioritize new concepts for next year. Here are three new concepts that I believe warrant the heightened focus as we go into 2024.\r\n
The Digital Public Infrastructure Debate: Frank Conversations Beyond the Hype<\/strong><\/h1>\r\n2023 saw a dramatic shift in the discourse surrounding digital public infrastructure (DPI). Central to the DPI debate is the \u2018India Stack,\u2019 a multifaceted, multi-layered, and fast-growing tech infrastructure. In particular, the Unified Payment Interface (UPI) model in India, has received both accolades and criticism this year.\r\n
Inefficiencies are already emerging, and addressing them promptly and adopting more participatory approaches with both citizens and the private sector will be essential.<\/blockquote>\r\nDPI is a series of building blocks for digital transactions that the state develops for foundational systems (like UPI), much like government-built roads used by both private and public transport. DPIs help to facilitate initiatives like the Open Network for Digital Commerce<\/a> (ONDC) in India for small businesses that are not included in large digital platforms. As DPI becomes front and center in development, it's becoming increasingly likely that we'll encounter many questions and challenges related to the role and incentives associated with state-backed and state-run initiatives. Inefficiencies are already emerging, and addressing them promptly and adopting more participatory approaches with both citizens and the private sector will be essential.\r\n\r\nThis year, CFI will be spearheading global discussions around DPIs through its work with the Responsible Finance Forum (RFF)<\/a>. Mid-year 2024, RFF will have a key advisory group meeting in Brazil alongside the G20 meeting of the GPFI. While there, critical questions we hope to address include: What are models of DPI that are emerging, and what are the pros and cons associated with each? And what is the long-term viability of each model?\r\n
The Data Economy: Rethinking Data Governance Beyond Open Banking<\/strong><\/h1>\r\nAs we delve into the intricacies of DPI, another dimension comes into play: the governance of the data economy which is closely tied to but separate from the conversations around DPI.\r\n\r\n'India Stack', the most cited in the context of DPI, includes several layers \u2013 the Data Empowerment and Protection Architecture (DEPA)<\/a> layer being the most recent and also the least understood. The DEPA layer encompasses critical elements of data exchange and protection. It is still unknown whether this component of India's DPI will replicate UPI's success, or if alternative models to data governance, such as the European Union\u2019s \u201ccommon data spaces<\/a>\u201d \u2014 where open finance is interlinked with eight other real economy data spaces \u2014 or Australia\u2019s \u201cconsumer data right<\/a>\u201d approach, will emerge as global exemplars.\r\n\r\nFrom a financial inclusion perspective, individuals who lack data trails are left out of open banking. This holds true for account aggregators in India as well; the underbanked or excluded simply don't have data to contribute, meaning that they will continue to be left out of formal banking systems. It's time for a strategic shift towards data exchanges that mirror the economies of the poor. We need to focus on sectors like telecommunications, agriculture, mobility, small trade, and utilities. Today, although these areas offer crucial data points for exchange, they still remain conspicuously absent from the scope of current open banking.\r\n\r\nHeading into 2024, it's essential to overcome compartmentalized strategies in the data economy. A key goal should be to connect open banking with the broader data landscape. Emphasizing learning and policy development, we should draw on global experiences to shape inclusive data governance frameworks. This involves engaging in policy dialogues and adapting lessons from various models to meet the evolving needs of the digital economy and its diverse participants.\r\n
The Great Reckoning: Fintech's Limits in Addressing Climate Crisis<\/strong><\/h1>\r\nWe would be remiss to end a blog on 2023 without speaking of climate. COP28 not only emphasized the urgent environmental realities but also agreed on a significant shift away from fossil fuels<\/a>. This decision underscores the immediate challenges we face: the potential displacement of millions due to climate change effects is no longer a distant threat, but rather a present-day challenge.\r\n\r\nDespite the Intergovernmental Panel on Climate Change (IPCC) issuing warnings about environmental migration since the early nineties<\/a>, disentangling the complex web of social, political, economic, and now increasingly, climatic factors driving migration is challenging<\/a>. However, it's evident that climate change is more and more becoming a significant push factor. The Internal Displacement Monitoring Centre is telling: annually, tens of millions are displaced by natural disasters, often surpassing those displaced by conflicts. In 2022 alone, over were recorded due to disasters, with a significant impact on the world's poorest regions.\r\n
As we navigate this landscape, it's crucial that we align our financial strategies and innovations with the real and pressing needs of the most vulnerable populations.<\/blockquote>\r\nThis reality amplifies the urgency discussed at COP28, where it became clear that fintech alone is insufficient to tackle the climate crisis. The establishment of the Loss and Damage Fund<\/a>, aimed at aiding climate-vulnerable developing countries and backed by countries like Germany and the UAE, marks progress but also underlines the significant gap between global needs and the actions taken. The focus must now extend beyond traditional financial solutions to address the needs of those most affected by climate change, as underscored in CFI's Green Inclusive Finance framework<\/a>.\r\n\r\nDeveloping and emerging nations are on the frontline of climate impact, grappling not just with the environmental fallout but also with the human cost of displacement and migration. As we navigate this landscape, it's crucial that we align our financial strategies and innovations with the real and pressing needs of the most vulnerable populations.\r\n
Looking Ahead: Embracing Open Debate and Change<\/strong><\/h1>\r\nAs we step into 2024, we face a financial landscape rife with contradictions and challenges. The DPI debate embodies the tension between incentives of state-led infrastructure, private sector innovation, and citizen\u2019s participatory approaches. The evolving data economy prompts a reevaluation of governance and consumer rights. And the environmental crisis forces us to question the role of fintech in achieving sustainable goals.\r\n\r\nInclusive finance, at its core, must adapt to these changing paradigms and seek solutions that are not only innovative but also equitable and sustainable. The road ahead is fraught with controversies and difficult questions, but it is only through embracing these challenges that we can hope to build a more inclusive financial system. I look forward to what we can accomplish and how we can move the needle in 2024.","post_title":"Year in Review, Future in Focus: The Evolving Tale of Inclusive Finance","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"year-in-review-future-in-focus-the-evolving-tale-of-inclusive-finance","to_ping":"","pinged":"","post_modified":"2023-12-19 12:32:00","post_modified_gmt":"2023-12-19 16:32:00","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46537","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/12\/iStock-1389848482.jpg","acf":{"types":{"term_id":3123,"name":"Blog Post","slug":"blog-post","term_group":0,"term_taxonomy_id":3123,"taxonomy":"types","description":"","parent":0,"count":2202,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"As the year comes to an end, CFI's VP of Research and Programs, Edoardo Totolo, reflects on recent trends in the inclusive finance sector and what we should prioritize looking ahead."},"post_default":{"description":""}},"authors":[{"ID":44414,"post_author":"87","post_date":"2022-05-02 10:12:27","post_date_gmt":"2022-05-02 14:12:27","post_content":"","post_title":"Edoardo Totolo","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"edoardo-totolo","to_ping":"","pinged":"","post_modified":"2022-05-02 15:40:32","post_modified_gmt":"2022-05-02 19:40:32","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=44414","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":false,"cta_button_text":"","cta_media":false,"cta_url":"","additional_links":false},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":false,"description":""}},"url":"year-in-review-future-in-focus-the-evolving-tale-of-inclusive-finance"},{"ID":46307,"post_author":"87","post_date_gmt":"2023-08-22 13:51:33","post_content":"