{"id":2,"date":"2018-05-03T15:37:07","date_gmt":"2018-05-03T15:37:07","guid":{"rendered":"http:\/\/cfi.accion.flywheelsites.com\/?page_id=2"},"modified":"2024-02-22T10:57:53","modified_gmt":"2024-02-22T14:57:53","slug":"sample-page","status":"publish","type":"page","link":"https:\/\/content.centerforfinancialinclusion.org\/","title":{"rendered":"Homepage"},"content":{"rendered":"
This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this:<\/p>\n
Hi there! I’m a bike messenger by day, aspiring actor by night, and this is my website. I live in Los Angeles, have a great dog named Jack, and I like pi\u00f1a coladas. (And gettin’ caught in the rain.)<\/p><\/blockquote>\n
…or something like this:<\/p>\n
The XYZ Doohickey Company was founded in 1971, and has been providing quality doohickeys to the public ever since. Located in Gotham City, XYZ employs over 2,000 people and does all kinds of awesome things for the Gotham community.<\/p><\/blockquote>\n
As a new WordPress user, you should go to your dashboard<\/a> to delete this page and create new pages for your content. Have fun!<\/p>\n","protected":false},"excerpt":{"rendered":"
This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this: Hi there! I’m a bike messenger […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":[],"regions":[],"series":[],"topics":[],"program_teams":[],"acf":{"header":{"header_type":"home","header_text_1":"We use rigorous research and advocacy ","header_text_2":"to advance inclusive financial systems for low-income people around the world. ","subhead":"an independent global think tank","button_text":"Learn More","button_url":"\/about","cards":[{"ID":46595,"post_author":"87","post_date":"2024-02-21 18:35:21","post_date_gmt":"2024-02-21 22:35:21","post_content":"
\r\n\r\n\r\n\r\nIn this report, we explore how strategically adding friction to digital financial services can benefit both lenders and borrowers. From our review of various financial and non-financial case studies, we find that there are clear linkages between inserting positive friction into the design of financial products and delivery models and consumer protection. While we know that financial service providers, investors, and policymakers can better utilize positive friction to create responsible digital credit solutions, there is still a need for further testing of positive friction concepts in real-world environments.\r\n\r\n\r\n\r\n\r\n\r\nThis report was developed by the Center for Financial Inclusion in partnership with USAID Digital and DAI Global.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>","post_title":"Positive Friction for Responsible Digital Lending: A Call to Action","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"positive-friction-for-responsible-digital-lending-a-call-to-action","to_ping":"","pinged":"","post_modified":"2024-02-27 14:59:34","post_modified_gmt":"2024-02-27 18:59:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46595","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/02\/cfi-positive-friction-for-responsible-digital-lending-2024-header.png","acf":{"types":{"term_id":28,"name":"Report","slug":"report","term_group":0,"term_taxonomy_id":28,"taxonomy":"types","description":"","parent":0,"count":139,"filter":"raw"},"header":{"header_type":"post_cover","post_cover":{"description":""},"post_aligned":{"description":""},"post_default":{"description":""}},"authors":[{"ID":26638,"post_author":"1","post_date":"2018-08-20 15:28:56","post_date_gmt":"2018-08-20 15:28:56","post_content":"","post_title":"Jayshree Venkatesan","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"jayshree-venkatesan","to_ping":"","pinged":"","post_modified":"2023-05-26 12:15:00","post_modified_gmt":"2023-05-26 16:15:00","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/jayshree-venkatesan\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":26630,"post_author":"1","post_date":"2018-08-20 15:28:51","post_date_gmt":"2018-08-20 15:28:51","post_content":"","post_title":"Rafe Mazer","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"rafe-mazer","to_ping":"","pinged":"","post_modified":"2024-02-21 13:07:00","post_modified_gmt":"2024-02-21 17:07:00","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/rafe-mazer\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":45791,"post_author":"87","post_date":"2023-02-22 17:59:28","post_date_gmt":"2023-02-22 21:59:28","post_content":"","post_title":"Colin Rice","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"colin-rice","to_ping":"","pinged":"","post_modified":"2024-02-21 12:56:50","post_modified_gmt":"2024-02-21 16:56:50","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=45791","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":true,"cta_button_text":"DOWNLOAD REPORT","cta_media":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/02\/cfi-positive-friction-for-reponsible-digital-lending-report-2024.pdf","cta_url":"","additional_links":false},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/02\/cfi-positive-friction-report-social-01.png","description":""}},"url":"positive-friction-for-responsible-digital-lending-a-call-to-action"},{"ID":46574,"post_author":"87","post_date":"2024-01-30 10:58:02","post_date_gmt":"2024-01-30 14:58:02","post_content":"Data Privacy Day \u2014 recognized on January 28 \u2014 is intended to raise awareness about protecting personal information online. One of CFI\u2019s long-standing strategic priorities has been to help build trust in digital finance for low-income consumers, in part by bringing transparency and accountability to how providers use customer data. This Data Privacy Day, CFI is excited to share a concrete tool for fintechs and digital FSPs \u2014 <\/span>Privacy as Product Playbook<\/span><\/a> \u2014 to embed data privacy from the outset to better protect consumers. This article discusses why the playbook addresses broader industry needs to embed responsible product design and how it was crafted.\u00a0<\/span>\u00a0<\/span>\r\n\r\nFor years, we have been discussing how the digitalization of financial services is transforming the customer experience, and with it the meaning of responsible practice. In 2019, Elisabeth Rhyne, former Managing Director of CFI, <\/span>wrote<\/span><\/a> that with the shift from fully in-person interactions to digital ones, \u201cthe problem of rogue or substandard staff behavior disappears [\u2026] But so does the helpful staff person who can answer a client\u2019s questions and guide the client to the right product. With digital services, everything the client experiences is pre-programmed and embedded into the user interface upfront before a single client has clicked on a single screen.\u201d The implication was clear: good practice for inclusive finance was going to depend increasingly on responsible design.\u00a0<\/span>\u00a0<\/span>\r\n\r\nThe digitalization of financial services has brought in legions of talented technologists \u2014 data scientists, UX\/UI designers, engineers, and product managers \u2014 whose decisions significantly impact the experiences of low-income and vulnerable financial consumers. Like loan officers and front-line staff in traditional business models, these individuals and teams are making decisions that lead either to a delightful user experience or a disastrous one (see <\/span>the edtech Byju in India<\/span><\/a>). And at the same time, these technologists \u2014 some new to working in inclusive finance \u2014 may not be fully aware of the specific needs of low-income consumers, how design decisions can impact those consumers, or how to build consumers\u2019 trust in digital finance.\u00a0<\/span>\u00a0<\/span>\r\nWithin inclusive financial services, data collection and processing occur under the radar of most consumers, and research suggests that achieving truly informed consent <\/span>is often untenable<\/span>. <\/span><\/blockquote>\r\nWe know that for the 1.4 billion people currently outside the formal financial system, <\/span>lack of trust<\/span><\/a> is a major reason why unbanked adults do not use formal financial services. As part of CFI\u2019s <\/span>workstream on responsible data practices<\/span><\/a>,<\/span> we are tackling a particularly thorny area in building trust with consumers: privacy. Within inclusive financial services, data collection and processing occur under the radar of most consumers, and research suggests that achieving truly informed consent <\/span>is often untenable<\/span><\/a>. Unfortunately, privacy-related harms have become all-too-common, with examples of mishandled data and outright sexual harassment, including <\/span>fake graphics used to intimidate female digital borrowers <\/span><\/a>. These types of incidents only further deplete trust in digital finance.\u00a0<\/span>\u00a0<\/span>\r\n\r\nAt CFI, we are focusing on a \u201cby-design\u201d philosophy across our thematic areas of research. Privacy by Design (PbD) specifically aims to enhance how privacy is integrated into systems and provides an alternative to the prevalent compliance-centric approaches to managing privacy issues. By emphasizing privacy in the initial design of digital products, privacy is transformed into a core aspect of a system rather than serving as a checkbox for regulatory compliance, as it is often the case with legislation such as the European Union\u2019s General Data Protection Regulation (GDPR).\u00a0<\/span>\u00a0<\/span>\r\n\r\nCFI conducted <\/span>a literature review in 2022<\/span><\/a> that found support for Privacy by Design across disciplines including computer science, engineering, UX\/UI and academia but resulted in few concrete and successful case studies. To date, PbD has occupied a liminal space \u2014 where theoretical and conceptual support is strong, but there are limited examples of how private sector companies have practically put PbD into practice. And there are not yet any examples of PbD being used in the inclusive finance sector.\u00a0<\/span>\u00a0<\/span>\r\n\r\nLeveraging by-design thinking, we created the <\/span>Privacy as Product Playbook<\/span><\/a>, a first-of-its-kind knowledge product for the inclusive finance sector that outlines how to integrate responsible data practices and privacy into the design of digital financial products geared for low-income users. The principle is simple: when privacy needs are considered from the beginning of the design process, there are positive benefits for both the business and the consumer \u2014 it can streamline design processes and eliminate costs of retooling, and it takes consumer needs and protection into account while ultimately builds consumer loyalty. However, in practice, implementing a PbD approach can take time and effort and requires the support of both product managers and leadership teams. <\/span>\u00a0<\/span>\r\n\r\n\r\n\r\nOur hope is that the Privacy as Product Playbook will spur inclusive finance product designers and leaders to adopt PbD thinking in their work. The playbook offers a clear guide for product management teams at digital finance companies. As mentioned earlier, a new generation of technologists is crafting the customer experience \u2014 for better or worse \u2014 and product managers have pivotal influence on these technologists. Product managers must strike a balance between creating value for both consumers and the business, which entails not only meeting users' needs but also ensuring a viable path to commercialization.\u00a0<\/span>\u00a0<\/span>\r\n\r\nTo make the introduction of PbD as approachable as possible, the playbook includes a step-by-step guide on how to include PbD throughout the product development\u202flifecycle, interactive worksheets for teams to implement PbD in their work, practical tips on championing PbD within a company, and common\u202f<\/span>privacy traps<\/span> to avoid. <\/span>It emphasizes the importance of crafting a responsible data strategy specifically for the development of new digital financial products and of prioritizing the privacy needs of end users in every important decision. <\/span>The playbook aims to show that privacy can provide crucial benefits to companies and should be seen as a value-add rather than as a compliance cost.\u00a0<\/span>\u00a0<\/span>\r\n\r\nThis playbook represents what we believe is an important thread for the future of responsible finance, where in the throes of digitalization, good practices increasingly hinge on good design. Beyond the PbD playbook, our consumer protection workstream <\/span>has explored deceptive design tactics<\/span><\/a> that impair consumer autonomy. We are currently conducting an experiment on the impacts of positive friction in digital lending, which involves introducing friction thoughtfully at key decision points in the loan application process to enable suitable and intentional loan selection and usage by consumers.\u00a0<\/span>\u00a0<\/span>\r\n\r\nSo this year, as we celebrate Data Privacy Day, we encourage the inclusive finance community to embrace the importance of responsible design and how it can lead to significant improvements in consumer trust in digital financial services.\u00a0<\/span>\u00a0<\/span>\r\n\r\nThe PbD <\/span>playbook and accompanying brief<\/span><\/a> were a result of CFI\u2019s partnership with PayPal\u2019s Global Privacy Team.<\/span>","post_title":"Privacy by Design for Inclusive Finance: Moving from Liminal Space to Concrete Practice","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"privacy-by-design-for-inclusive-finance-moving-from-liminal-space-to-concrete-practice","to_ping":"","pinged":"","post_modified":"2024-01-30 15:31:20","post_modified_gmt":"2024-01-30 19:31:20","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46574","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/01\/iStock-1324502163.jpg","acf":{"types":{"term_id":3123,"name":"Blog Post","slug":"blog-post","term_group":0,"term_taxonomy_id":3123,"taxonomy":"types","description":"","parent":0,"count":2202,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"This Data Privacy Day, CFI promotes responsible data practices and privacy through the Privacy as Product Playbook, emphasizing the importance of embedding data privacy at the beginning of the design process to better protect consumers."},"post_default":{"description":""}},"authors":[{"ID":26330,"post_author":"1","post_date":"2018-08-20 13:50:31","post_date_gmt":"2018-08-20 13:50:31","post_content":"","post_title":"Alexandra (Alex) Rizzi","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"alexandra-alex-rizzi","to_ping":"","pinged":"","post_modified":"2023-05-08 10:13:32","post_modified_gmt":"2023-05-08 14:13:32","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/alexandra-rizzi\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":false,"cta_button_text":"","cta_media":false,"cta_url":"","additional_links":false},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/01\/PbD_Jan-30.png","description":""}},"url":"privacy-by-design-for-inclusive-finance-moving-from-liminal-space-to-concrete-practice"},{"ID":46548,"post_author":"87","post_date":"2024-01-11 13:10:32","post_date_gmt":"2024-01-11 17:10:32","post_content":"Once relegated to the realms of IT departments, cybersecurity is increasingly becoming an integral <\/span>component of responsible finance<\/span><\/a>. This transformation marks a shift in the inclusive finance sector, recognizing that cybersecurity is no longer just about technology, but a critical pillar of consumer trust and a key enabler of safe, equitable financial inclusion for consumers and small businesses.<\/span>\r\nWhile the digitalization of finance expands access and opportunities, it also exposes people to heightened financial risks, including fraud and predatory practices.<\/span><\/blockquote>\r\nIn large part due to the widespread adoption of digital financial services, the <\/span>Global Findex 2021<\/span><\/a> highlighted a significant milestone: 76 percent of the global population now has an account at a financial institution. While the digitalization of finance expands access and opportunities, it also exposes people to heightened financial risks, including fraud and predatory practices. <\/span>Research<\/span><\/a> shows an escalation in consumer protection risks accompanying the rise in digitalization, including cyber threats. It is crucial for businesses and policymakers committed to inclusive finance to acknowledge the immediate need for robust cybersecurity measures.<\/span>\r\n\r\nCFI\u2019s approach to consumer protection focuses on reducing consumer vulnerabilities, whenever they arise. These vulnerabilities can be classified using a <\/span>vulnerability framework<\/span><\/a>, and help identify who is least equipped to deal with the shock. Cyber threats, due to their nascent and dynamic nature, can create a complex intersection of vulnerabilities, affecting those who are most at risk. In this context, cybersecurity measures implemented by institutions and raising awareness among users are both equally important steps to safeguard individuals and institutions and prevent systemic risks.<\/span>\r\nRisks of <\/span>Cyber Threat<\/span>s in Inclusive Finance<\/span><\/span><\/h1>\r\nThe landscape of cyber threats has grown substantially more complex. We\u2019re now facing a wide array of dangers, including <\/span>ransomware<\/span><\/a>, <\/span>phishing<\/span><\/a> and its derivatives like <\/span>Smishing<\/span><\/a>, <\/span>vishing<\/span><\/a>, and <\/span>Qshing<\/span><\/a>, <\/span>Distributed Denial of Service (DdoS)<\/span><\/a> attacks, and supply chain infiltrations. These threats expose critical vulnerabilities that can disrupt operations, undermine the integrity of financial institutions, compromise sensitive data, and significantly erode consumer trust. Such risks not only threaten security but also contribute to driving consumers away from the digital economy.<\/span>\r\n\r\nThe increasing prevalence and sophistication of cyber threats are highlighted by a series of high-profile incidents across the globe. <\/span>In 2016,<\/span> in an <\/span>attack on the Central Bank of Bangladesh<\/span><\/a>, cyber-threat actors attempted to steal nearly $1 billion from a Federal Reserve Bank of New York account that belonged to the Bangladeshi central bank; however, the attack was thwarted and losses were largely minimized. Years later, in August 2023, <\/span>the Central Bank of Bangladesh received threats<\/span><\/a> that caused them to halt several internal online services to prevent another potential cyberattack. A DDoS attack targeting a Ukrainian investment company<\/a> led to severe disruptions in website connectivity, and the cyber incidents plaguing Uganda's largest mobile money networks, MTN and Airtel, resulted in a crippling four-day halt in service transactions.<\/span>\r\n
Cyber threats expose critical vulnerabilities that can disrupt operations, undermine the integrity of financial institutions, compromise sensitive data, and significantly erode consumer trust.<\/span><\/blockquote>\r\nIn addition to high-profile cases, many cyber threats targeting fintechs and small financial institutions go unnoticed in the media, but their impact is significant. <\/span>For instance, in Africa, the financial sector is increasingly recognizing cybercrime as a <\/span>major risk<\/span><\/a>. In a notable case, the Bluebottle cybercrime group's targeted attacks against financial institutions in <\/span>Francophone African countries<\/span><\/a> have caused financial losses totaling millions over four years, using methods that are accessible and less sophisticated. In Latin America, the situation is equally concerning. The region saw an estimated 137 billion <\/span>cyber attack attempts<\/span><\/a> in just the first half of 2022, with ransomware being a prevalent threat. SMEs often lack comprehensive security measures and have become prime targets as they digitalize.<\/span>\r\n\r\nThe diversity of cybersecurity incidents and their associated risks\u2013 including fraud, data misuse, transparency deficits, and a lack of resilience mechanisms \u2013 have a direct, negative impact on inclusive finance efforts, affecting both financial institutions and consumers. Findings from the <\/span>Global COVID-19 FinTech Market Rapid Assessment Study<\/span><\/a> indicate a rapid escalation in the perception of cyber risks across surveyed financial products which erodes trust, an already <\/span>scarce feature of financial services<\/span><\/a>. Data breaches are taking <\/span>longer to identify and contain<\/span><\/a>, and are only likely to increase with <\/span>AI-powered attacks<\/span><\/a>. Furthermore, low digital literacy among users leads malicious actors to take advantage of consumers. <\/span>Rural DFS users<\/span><\/a> have been systematically targeted through deceptive calls and messages, coercing fund transfers for false overpayments. <\/span>In Kenya, the rise of mobile banking has significantly increased the number of <\/span>fraudulent<\/span><\/a> actors and cyber criminals since 2016.<\/span>\r\n\r\nThese increased attacks on lower socioeconomic groups living in rural areas are largely due to two factors:<\/span>\r\n\r\n \t
- \r\n
The lack of affordable, secure hardware and software places lower socioeconomic groups at heightened risk; and<\/span><\/h4>\r\n<\/li>\r\n \t
- \r\n
Cybercriminals have capitalized on the confusion that often surrounds regulations related to cybersecurity specifically and digital services more broadly.<\/span><\/h4>\r\n<\/li>\r\n<\/ol>\r\nThis second issue is exemplified by incidents in <\/span>Ghana<\/span><\/a> where public unawareness of tax collection mechanisms facilitated fraudulent account information collection. These cyberattacks, beyond the immediate financial repercussions, erode trust in financial institutions and the expanding digital economy. Moreover, attacks targeting vulnerable communities ripple through the interconnected financial system, posing a systemic risk.<\/span>\r\n
What Is Needed to Fight Cyber Threats in DFS<\/span><\/span><\/h1>\r\nThe evolving DFS landscape calls for a proactive and multi-faceted approach to strengthen cybersecurity and protect users from evolving cyber threats. To date, several initiatives and strategies have emerged to address these challenges. In Africa, <\/span>USAID<\/span><\/a> and the Federal Trade Commission are collaborating to bolster an enabling environment for consumer protection in the African digital economy. Though its primary focus lies beyond cybersecurity, the effort aims to reinforce regulations and capacity building for authorities. Additionally, CGAP launched the <\/span>DFS Consumer Protection Laboratory<\/span><\/a> which works on cooperative approaches to combat DFS fraud and champion a more consumer-centric approach.<\/span>\u00a0<\/span>\r\n
Consumer protection by design involves thinking of consumer protection at the time of designing products and services, and not as an afterthought.<\/span><\/blockquote>\r\nHowever, more work is needed to safeguard people from cyber harms that risk excluding them from the benefits of the digital economy. Adopting a human-centric approach to cybersecurity could help address the issues of the most vulnerable. Consumer protection by design, an approach championed by CFI, akin to <\/span>privacy by design<\/span><\/a> and <\/span>secure by design<\/span><\/a>, involves thinking of consumer protection at the time of designing products and services, and not as an afterthought. This means taking proactive measures to safeguard users\u2019 financial well-being in an increasingly digitalized financial landscape, and collaborating with multiple stakeholders- regulators, product and service designers and funders to develop protection-by-design principles that can be integrated into the design of financial systems.<\/span>\r\n\r\nOne example of this type of collaboration is the <\/span>CyberPeace Builder\u2019s Program<\/span><\/a> which fosters cooperation and addresses cybersecurity issues in digital finance. This collaborative approach, underscored by the involvement of NGOs like <\/span>Bridges to Development<\/span><\/a> which aligns charitable investments with cybersecurity goals, signifies a collective stride toward bolstering cyber resilience and fostering a secure digital financial landscape for all users.<\/span>\r\nConclusion<\/span><\/span><\/h1>\r\nHuman-centric approaches have long been touted as a path to build greater customer centricity when designing financial services. However, their use in the field of cybersecurity is relatively nascent. The increasing complexity of digital financial services and the pace driving inclusion demands a collaborative, human-centered approach to address growing risks. We need collective action to address the risks that will emerge as we traverse this digital frontier \u2013 the responsibility lies on all of us to ensure the outcomes of responsible digital finance.<\/span>","post_title":"Cybersecurity: A Crucial Ingredient for Responsible Finance and Consumer Protection","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"cybersecurity-a-crucial-ingredient-for-responsible-finance-and-consumer-protection","to_ping":"","pinged":"","post_modified":"2024-01-30 11:09:57","post_modified_gmt":"2024-01-30 15:09:57","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46548","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/01\/iStock-1422766384.jpg","acf":{"types":{"term_id":3123,"name":"Blog Post","slug":"blog-post","term_group":0,"term_taxonomy_id":3123,"taxonomy":"types","description":"","parent":0,"count":2202,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"Cybersecurity has become a critical pillar of consumer trust and a key enabler of equitable financial inclusion. In collaboration with CyberPeace Institute, we explore the risks of cyber threats in inclusive finance and what is needed to responsibly address them."},"post_default":{"description":""}},"authors":[{"ID":46549,"post_author":"87","post_date":"2024-01-10 16:15:30","post_date_gmt":"2024-01-10 20:15:30","post_content":"","post_title":"Francesca Bosco","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"francesca-bosco","to_ping":"","pinged":"","post_modified":"2024-01-10 16:15:30","post_modified_gmt":"2024-01-10 20:15:30","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=46549","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":44414,"post_author":"87","post_date":"2022-05-02 10:12:27","post_date_gmt":"2022-05-02 14:12:27","post_content":"","post_title":"Edoardo Totolo","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"edoardo-totolo","to_ping":"","pinged":"","post_modified":"2022-05-02 15:40:32","post_modified_gmt":"2022-05-02 19:40:32","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=44414","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":false,"cta_button_text":"","cta_media":false,"cta_url":"","additional_links":false},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/01\/Cybersecurity-Preview.png","description":""}},"url":"cybersecurity-a-crucial-ingredient-for-responsible-finance-and-consumer-protection"},{"ID":46537,"post_author":"87","post_date":"2023-12-19 12:30:54","post_date_gmt":"2023-12-19 16:30:54","post_content":"As the inclusive finance sector evolves with a heightened focus on technology and climate, so too do the concepts and ideas that most captivate our attention. Over the course of 2023, emerging terms such as digital public infrastructure (DPI), green inclusive finance, and generative AI, all unknown to the sector just a couple of years ago, have swiftly moved to the forefront of the most crucial discussions in inclusive finance today.\r\n\r\nYet, as some topics rise to prominence, others, although equally important, are often pushed to the sidelines. Unfortunately, gender often falls victim first; as Melinda French Gates points out<\/a>, \u201cWhen the global agenda gets crowded, gender equality is one of the first items to fall off.\u201d <\/em>A distressing picture painted by the UN Women's recent report reveals<\/a> that more than 340 million women and girls could be living in extreme poverty by 2030.\r\n\r\nAnd then there are agendas that have always been right in front of our eyes, but that somehow never seem to get enough attention. The concept of \"stability entrepreneurs,\" as revealed in the Small Firm Diaries<\/a>, has long been part of our collective knowledge, but is often overshadowed by the thrilling pursuit of tech disruptions and unicorns. Focusing on \"stability entrepreneurs\" could reignite the important, but recently overlooked, conversation on resilience in micro and small enterprises<\/a>.\r\n\r\nIt is critical that those of us in the development sector balance our chase for groundbreaking advancements with the essential needs and realities of the millions of people whom we aim to serve. We must remember not to allow the pursuit of market-centric glory to sidetrack our real focus:\r\n
Are we truly leveraging finance to fight global poverty, or just repackaging old business models in new, more appealing wrappers?<\/strong><\/h4>\r\nThis reflection is essential as we introduce and prioritize new concepts for next year. Here are three new concepts that I believe warrant the heightened focus as we go into 2024.\r\n
The Digital Public Infrastructure Debate: Frank Conversations Beyond the Hype<\/strong><\/h1>\r\n2023 saw a dramatic shift in the discourse surrounding digital public infrastructure (DPI). Central to the DPI debate is the \u2018India Stack,\u2019 a multifaceted, multi-layered, and fast-growing tech infrastructure. In particular, the Unified Payment Interface (UPI) model in India, has received both accolades and criticism this year.\r\n
Inefficiencies are already emerging, and addressing them promptly and adopting more participatory approaches with both citizens and the private sector will be essential.<\/blockquote>\r\nDPI is a series of building blocks for digital transactions that the state develops for foundational systems (like UPI), much like government-built roads used by both private and public transport. DPIs help to facilitate initiatives like the Open Network for Digital Commerce<\/a> (ONDC) in India for small businesses that are not included in large digital platforms. As DPI becomes front and center in development, it's becoming increasingly likely that we'll encounter many questions and challenges related to the role and incentives associated with state-backed and state-run initiatives. Inefficiencies are already emerging, and addressing them promptly and adopting more participatory approaches with both citizens and the private sector will be essential.\r\n\r\nThis year, CFI will be spearheading global discussions around DPIs through its work with the Responsible Finance Forum (RFF)<\/a>. Mid-year 2024, RFF will have a key advisory group meeting in Brazil alongside the G20 meeting of the GPFI. While there, critical questions we hope to address include: What are models of DPI that are emerging, and what are the pros and cons associated with each? And what is the long-term viability of each model?\r\nThe Data Economy: Rethinking Data Governance Beyond Open Banking<\/strong><\/h1>\r\nAs we delve into the intricacies of DPI, another dimension comes into play: the governance of the data economy which is closely tied to but separate from the conversations around DPI.\r\n\r\n'India Stack', the most cited in the context of DPI, includes several layers \u2013 the Data Empowerment and Protection Architecture (DEPA)<\/a> layer being the most recent and also the least understood. The DEPA layer encompasses critical elements of data exchange and protection. It is still unknown whether this component of India's DPI will replicate UPI's success, or if alternative models to data governance, such as the European Union\u2019s \u201ccommon data spaces<\/a>\u201d \u2014 where open finance is interlinked with eight other real economy data spaces \u2014 or Australia\u2019s \u201cconsumer data right<\/a>\u201d approach, will emerge as global exemplars.\r\n\r\nFrom a financial inclusion perspective, individuals who lack data trails are left out of open banking. This holds true for account aggregators in India as well; the underbanked or excluded simply don't have data to contribute, meaning that they will continue to be left out of formal banking systems. It's time for a strategic shift towards data exchanges that mirror the economies of the poor. We need to focus on sectors like telecommunications, agriculture, mobility, small trade, and utilities. Today, although these areas offer crucial data points for exchange, they still remain conspicuously absent from the scope of current open banking.\r\n\r\nHeading into 2024, it's essential to overcome compartmentalized strategies in the data economy. A key goal should be to connect open banking with the broader data landscape. Emphasizing learning and policy development, we should draw on global experiences to shape inclusive data governance frameworks. This involves engaging in policy dialogues and adapting lessons from various models to meet the evolving needs of the digital economy and its diverse participants.\r\n
The Great Reckoning: Fintech's Limits in Addressing Climate Crisis<\/strong><\/h1>\r\nWe would be remiss to end a blog on 2023 without speaking of climate. COP28 not only emphasized the urgent environmental realities but also agreed on a significant shift away from fossil fuels<\/a>. This decision underscores the immediate challenges we face: the potential displacement of millions due to climate change effects is no longer a distant threat, but rather a present-day challenge.\r\n\r\nDespite the Intergovernmental Panel on Climate Change (IPCC) issuing warnings about environmental migration since the early nineties<\/a>, disentangling the complex web of social, political, economic, and now increasingly, climatic factors driving migration is challenging<\/a>. However, it's evident that climate change is more and more becoming a significant push factor. The Internal Displacement Monitoring Centre is telling: annually, tens of millions are displaced by natural disasters, often surpassing those displaced by conflicts. In 2022 alone, over were recorded due to disasters, with a significant impact on the world's poorest regions.\r\n
As we navigate this landscape, it's crucial that we align our financial strategies and innovations with the real and pressing needs of the most vulnerable populations.<\/blockquote>\r\nThis reality amplifies the urgency discussed at COP28, where it became clear that fintech alone is insufficient to tackle the climate crisis. The establishment of the Loss and Damage Fund<\/a>, aimed at aiding climate-vulnerable developing countries and backed by countries like Germany and the UAE, marks progress but also underlines the significant gap between global needs and the actions taken. The focus must now extend beyond traditional financial solutions to address the needs of those most affected by climate change, as underscored in CFI's Green Inclusive Finance framework<\/a>.\r\n\r\nDeveloping and emerging nations are on the frontline of climate impact, grappling not just with the environmental fallout but also with the human cost of displacement and migration. As we navigate this landscape, it's crucial that we align our financial strategies and innovations with the real and pressing needs of the most vulnerable populations.\r\nLooking Ahead: Embracing Open Debate and Change<\/strong><\/h1>\r\nAs we step into 2024, we face a financial landscape rife with contradictions and challenges. The DPI debate embodies the tension between incentives of state-led infrastructure, private sector innovation, and citizen\u2019s participatory approaches. The evolving data economy prompts a reevaluation of governance and consumer rights. And the environmental crisis forces us to question the role of fintech in achieving sustainable goals.\r\n\r\nInclusive finance, at its core, must adapt to these changing paradigms and seek solutions that are not only innovative but also equitable and sustainable. The road ahead is fraught with controversies and difficult questions, but it is only through embracing these challenges that we can hope to build a more inclusive financial system. I look forward to what we can accomplish and how we can move the needle in 2024.","post_title":"Year in Review, Future in Focus: The Evolving Tale of Inclusive Finance","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"year-in-review-future-in-focus-the-evolving-tale-of-inclusive-finance","to_ping":"","pinged":"","post_modified":"2023-12-19 12:32:00","post_modified_gmt":"2023-12-19 16:32:00","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46537","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/12\/iStock-1389848482.jpg","acf":{"types":{"term_id":3123,"name":"Blog Post","slug":"blog-post","term_group":0,"term_taxonomy_id":3123,"taxonomy":"types","description":"","parent":0,"count":2202,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"As the year comes to an end, CFI's VP of Research and Programs, Edoardo Totolo, reflects on recent trends in the inclusive finance sector and what we should prioritize looking ahead."},"post_default":{"description":""}},"authors":[{"ID":44414,"post_author":"87","post_date":"2022-05-02 10:12:27","post_date_gmt":"2022-05-02 14:12:27","post_content":"","post_title":"Edoardo Totolo","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"edoardo-totolo","to_ping":"","pinged":"","post_modified":"2022-05-02 15:40:32","post_modified_gmt":"2022-05-02 19:40:32","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=44414","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":false,"cta_button_text":"","cta_media":false,"cta_url":"","additional_links":false},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":false,"description":""}},"url":"year-in-review-future-in-focus-the-evolving-tale-of-inclusive-finance"},{"ID":46482,"post_author":"87","post_date_gmt":"2023-11-27 14:02:23","post_content":"
\r\n\r\n\r\n\r\n\r\nToday, inclusive financial products are fueled by ever-growing volumes of digital consumer data, primarily collected by mobile phones. Coupled with advances in analytics and innovations in data sharing, the face of privacy has changed radically. Despite the growing interest in Privacy by Design (PbD), a systems-engineering approach that calls for companies to consider privacy throughout the engineering process, current approaches overlook the growing importance of product managers in digital and software product development. This playbook, a first-of-its-kind knowledge product for the inclusive finance sector,<\/span> aims to fill that gap and demonstrate a comprehensive way to integrate responsible data practices into the design process.\r\n\r\nThe Privacy as Product Playbook\u00a0<\/em>is based on the central tenets and emerging practices in Privacy by Design and is animated by unique considerations for inclusive finance product teams. <\/span>The accompanying brief is intended for all practitioners in the inclusive finance space, sharing the rationale and approach for the playbook and discussing three key challenges for implementation that were uncovered when designing the playbook, how the playbook attempts to address them, and what learning questions remain.\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\nThis playbook and brief are a result of CFI\u2019s partnership with PayPal\u2019s Global Privacy Team.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>","post_title":"Privacy as Product: Privacy by Design for Inclusive Finance","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"privacy-as-product-privacy-by-design-for-inclusive-finance","to_ping":"","pinged":"","post_modified":"2024-01-04 10:50:37","post_modified_gmt":"2024-01-04 14:50:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46482","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/11\/iStock-1077503728-scaled.jpg","acf":{"types":{"term_id":27,"name":"Toolkits and Guides","slug":"toolkits-guides","term_group":0,"term_taxonomy_id":27,"taxonomy":"types","description":"","parent":0,"count":5,"filter":"raw"},"header":{"header_type":"post_aligned","post_cover":{"description":""},"post_aligned":{"description":"This playbook and accompanying brief helps designers of digital financial services bring consumer privacy needs front and center of the product design process."},"post_default":{"description":""}},"authors":[{"ID":26330,"post_author":"1","post_date":"2018-08-20 13:50:31","post_date_gmt":"2018-08-20 13:50:31","post_content":"","post_title":"Alexandra (Alex) Rizzi","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"alexandra-alex-rizzi","to_ping":"","pinged":"","post_modified":"2023-05-08 10:13:32","post_modified_gmt":"2023-05-08 14:13:32","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/alexandra-rizzi\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":46493,"post_author":"87","post_date":"2023-11-21 15:57:47","post_date_gmt":"2023-11-21 19:57:47","post_content":"","post_title":"Dr. Maritza Johnson","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"dr-maritza-johnson","to_ping":"","pinged":"","post_modified":"2023-11-21 16:02:25","post_modified_gmt":"2023-11-21 20:02:25","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=46493","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":true,"cta_button_text":"Download Playbook","cta_media":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/11\/Privacy-as-Product-Privacy-by-Design-for-Inclusive-Finance.pdf","cta_url":"","additional_links":[{"link_text":"Download Brief","link":"","link_media":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/11\/Applying-Privacy-by-Design-to-Inclusive-Finance-Product-Design.pdf"}]},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2023\/11\/PbD-Graphic6.png","description":""}},"url":"privacy-as-product-privacy-by-design-for-inclusive-finance"}]},"blocks":[{"acf_fc_layout":"our_work","title":"Research Topics","full_width":false,"dark_background":false,"cards":[{"type":"influence","header":"","subheader":"Consumer Protection ","link_text":"","link_url":"https:\/\/www.centerforfinancialinclusion.org\/research\/consumer-protection"},{"type":"influence","header":"","subheader":"Responsible Data Practices","link_text":"","link_url":"https:\/\/www.centerforfinancialinclusion.org\/research\/data-risks-and-opportunities"},{"type":"influence","header":"","subheader":"Climate Risks and Resilience","link_text":"","link_url":"https:\/\/www.centerforfinancialinclusion.org\/research\/financial-services-to-mitigate-and-adapt-to-climate-risks"},{"type":"influence","header":"","subheader":"Women's Financial Inclusion ","link_text":"","link_url":"https:\/\/www.centerforfinancialinclusion.org\/research\/womens-financial-inclusion"}],"quick_links":false},{"acf_fc_layout":"call_to_action","cta":[{"text":"Research Library","subtext":"Browse All CFI Knowledge Products","button_text":"View More","button_url":"https:\/\/www.centerforfinancialinclusion.org\/library"}],"background":"light"},{"acf_fc_layout":"latest","title":"Latest From CFI","view_more_button_text":"","view_more_button_url":"","number_of_posts":"10","type":[3692,33,3123,29,34,32,28,3125,3126],"taxonomies":{"topics":false,"regions":false,"clients":false,"program_teams":false,"partnerships":false},"latest_posts":[{"ID":46595,"post_author":"87","post_date":"2024-02-21 18:35:21","post_date_gmt":"2024-02-21 22:35:21","post_content":"\r\n\r\n\r\n\r\nIn this report, we explore how strategically adding friction to digital financial services can benefit both lenders and borrowers. From our review of various financial and non-financial case studies, we find that there are clear linkages between inserting positive friction into the design of financial products and delivery models and consumer protection. While we know that financial service providers, investors, and policymakers can better utilize positive friction to create responsible digital credit solutions, there is still a need for further testing of positive friction concepts in real-world environments.\r\n\r\n\r\n\r\n\r\n\r\nThis report was developed by the Center for Financial Inclusion in partnership with USAID Digital and DAI Global.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>","post_title":"Positive Friction for Responsible Digital Lending: A Call to Action","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"positive-friction-for-responsible-digital-lending-a-call-to-action","to_ping":"","pinged":"","post_modified":"2024-02-27 14:59:34","post_modified_gmt":"2024-02-27 18:59:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?p=46595","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw","featured_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/02\/cfi-positive-friction-for-responsible-digital-lending-2024-header.png","acf":{"types":{"term_id":28,"name":"Report","slug":"report","term_group":0,"term_taxonomy_id":28,"taxonomy":"types","description":"","parent":0,"count":139,"filter":"raw"},"header":{"header_type":"post_cover","post_cover":{"description":""},"post_aligned":{"description":""},"post_default":{"description":""}},"authors":[{"ID":26638,"post_author":"1","post_date":"2018-08-20 15:28:56","post_date_gmt":"2018-08-20 15:28:56","post_content":"","post_title":"Jayshree Venkatesan","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"jayshree-venkatesan","to_ping":"","pinged":"","post_modified":"2023-05-26 12:15:00","post_modified_gmt":"2023-05-26 16:15:00","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/jayshree-venkatesan\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":26630,"post_author":"1","post_date":"2018-08-20 15:28:51","post_date_gmt":"2018-08-20 15:28:51","post_content":"","post_title":"Rafe Mazer","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"rafe-mazer","to_ping":"","pinged":"","post_modified":"2024-02-21 13:07:00","post_modified_gmt":"2024-02-21 17:07:00","post_content_filtered":"","post_parent":0,"guid":"http:\/\/cfi.accion.flywheelsites.com\/people\/rafe-mazer\/","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":45791,"post_author":"87","post_date":"2023-02-22 17:59:28","post_date_gmt":"2023-02-22 21:59:28","post_content":"","post_title":"Colin Rice","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"colin-rice","to_ping":"","pinged":"","post_modified":"2024-02-21 12:56:50","post_modified_gmt":"2024-02-21 16:56:50","post_content_filtered":"","post_parent":0,"guid":"https:\/\/content.centerforfinancialinclusion.org\/?post_type=people&p=45791","menu_order":0,"post_type":"people","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_cta":{"download":true,"cta_button_text":"DOWNLOAD REPORT","cta_media":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/02\/cfi-positive-friction-for-reponsible-digital-lending-report-2024.pdf","cta_url":"","additional_links":false},"blocks":false,"page_settings":{"":null,"email_sign_up":true,"show_related_content":true,"show_contextual_menu":false,"contextual_menu_cta":null,"replace_global":false,"hide_sticky_share":false,"hide_date_when_featured":false,"is_list_view":false,"premium":false,"preview_image":"https:\/\/content.centerforfinancialinclusion.org\/wp-content\/uploads\/sites\/2\/2024\/02\/cfi-positive-friction-report-social-01.png","description":""}},"url":"positive-friction-for-responsible-digital-lending-a-call-to-action"},{"ID":46574,"post_author":"87","post_date":"2024-01-30 10:58:02","post_date_gmt":"2024-01-30 14:58:02","post_content":"Data Privacy Day \u2014 recognized on January 28 \u2014 is intended to raise awareness about protecting personal information online. One of CFI\u2019s long-standing strategic priorities has been to help build trust in digital finance for low-income consumers, in part by bringing transparency and accountability to how providers use customer data. This Data Privacy Day, CFI is excited to share a concrete tool for fintechs and digital FSPs \u2014 <\/span>Privacy as Product Playbook<\/span><\/a> \u2014 to embed data privacy from the outset to better protect consumers. This article discusses why the playbook addresses broader industry needs to embed responsible product design and how it was crafted.\u00a0<\/span>\u00a0<\/span>\r\n\r\nFor years, we have been discussing how the digitalization of financial services is transforming the customer experience, and with it the meaning of responsible practice. In 2019, Elisabeth Rhyne, former Managing Director of CFI, <\/span>wrote<\/span><\/a> that with the shift from fully in-person interactions to digital ones, \u201cthe problem of rogue or substandard staff behavior disappears [\u2026] But so does the helpful staff person who can answer a client\u2019s questions and guide the client to the right product. With digital services, everything the client experiences is pre-programmed and embedded into the user interface upfront before a single client has clicked on a single screen.\u201d The implication was clear: good practice for inclusive finance was going to depend increasingly on responsible design.\u00a0<\/span>\u00a0<\/span>\r\n\r\nThe digitalization of financial services has brought in legions of talented technologists \u2014 data scientists, UX\/UI designers, engineers, and product managers \u2014 whose decisions significantly impact the experiences of low-income and vulnerable financial consumers. Like loan officers and front-line staff in traditional business models, these individuals and teams are making decisions that lead either to a delightful user experience or a disastrous one (see <\/span>the edtech Byju in India<\/span><\/a>). And at the same time, these technologists \u2014 some new to working in inclusive finance \u2014 may not be fully aware of the specific needs of low-income consumers, how design decisions can impact those consumers, or how to build consumers\u2019 trust in digital finance.\u00a0<\/span>\u00a0<\/span>\r\n